Shipping Policy
Effective Date: 07/27/2025
Thank you for shopping at Mattia Bari USA! Below you will find all the relevant information about our shipping methods, delivery times, and related policies.
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1. Shipping Destinations
We currently ship to the following regions:
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international countries
If your country is not listed during checkout, feel free to contact us at mattia@mattiabariusa.com for assistance.
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2. Shipping Times
Orders are usually processed within 3–7 business days after receiving payment confirmation (excluding weekends and holidays).
Please note: delivery times are estimates and may vary due to customs, carrier delays, or other unforeseen events.
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3. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
We may offer free shipping promotions from time to time. Free shipping (if available) will be applied automatically at checkout when the conditions are met.
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4. Carriers
We work with reliable carriers including [e.g., DHL, GLS, UPS, FedEx, etc.], depending on your location.
You will receive a tracking number via email as soon as your order is shipped.
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5. Customs & Duties (For Non-EU Customers)
International orders may be subject to import duties, taxes, and customs clearance fees. These charges are not included in the product price or shipping cost and are the buyer’s responsibility.
We recommend checking with your local customs office before placing an order.
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6. Delivery Issues
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If a package is returned to us due to incomplete or incorrect address, we will contact you to arrange a reshipment (additional shipping fees may apply).
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If the package is lost or damaged during transit, please contact us within 48 hours of delivery (or expected delivery date) with your order number and any available details.
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If your tracking shows as "delivered" but you haven't received the package, please check with neighbors or your local post office. Unfortunately, we cannot be held responsible for stolen parcels after confirmed delivery.
7. Pre-Orders or Made-to-Order Products
If your item is marked as pre-order or made-to-order, please refer to the product page for estimated shipping timelines. These products may require additional time before dispatch.
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8. Contact us
Mattia Bari USA
Email:
Address:
Rockefeller Center
600 Fifth Avenue
Floors 2 and 11
New York, NY 10020